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Return - Refund & Exchange Policy

We take pride in the quality of our products and check each handbag thoroughly before dispatch. Every order is shipped in secure, premium packaging to avoid any damage.

  • If you receive a damaged  or  wrong product, you must contact us within 48 hours of delivery via our official WhatsApp no +92 371 0016287 or email zeenatenisa.official@gmail.com

  • We will review your case to confirm authenticity and ensure that customers are not attempting to misuse the policy.

  • Once confirmed, we will offer either:

    • Replacement/Exchange (subject to product availability), or

    • Full Refund/Return (processed through your original payment method).

  • Refund/exchange requests will not be entertained after 48 hours of delivery.