Welcome to Zeenat-e-Nisa!(Adornment of Women) We’ve gathered some of the most common questions from our valued customers to make your shopping experience smooth and delightful.
About Zeenat-e-Nisa
Q: What is Zeenat-e-Nisa? A: Zeenat-e-Nisa is an online store dedicated to offering stylish, high-quality Women handbags that blend elegance with practicality.
Q: Are all products new? A: Yes, every product listed on our website is 100% new, carefully inspected, and packed before dispatch.
Orders & Payments
Q: How can I place an order? A: Simply browse our website, select your favorite bag, click “Add to Cart,” and proceed to checkout.
Q: What payment methods do you accept? A: We accept Cash on Delivery (COD) and online payments but for online payment you have to contact from us on WhatsApp, because right now we are not offering online payments on website.
Q: Can I change or cancel my order after placing it? A: You can request an order change or cancellation before fulfilled/shipped by contacting our support team.
Shipping & Delivery
Q: Do you offer nationwide delivery? A: Yes! We deliver all across Pakistan in just Rs 149.
Q: How long does delivery take? A: Orders are usually delivered within 3–5 working days, depending on your location.
Q: Is shipping free? A: We offer Free Shipping on orders above PKR 2,500 using code "FreeShip2500" or for your first purchase using code "FirstOrder".
Returns & Exchanges
Q: What is your return policy? A: We accept returns within 48 hours of delivery after our team checks all necessary things for fraud, but if you submit the request before 48 hours of delivery then you are eligible for return.
Q: How do I request a return or exchange? A: Please contact our customer care team through our website or email us at zeenatenisa.official@gmial.com with your order details.
Q: Are there any items that cannot be returned? A: No, everything that is permissible to return due to a fault, can be returned.
Customer Support
Q: How can I contact Zeenat-e-Nisa? A: You can reach us through the Contact Us page on our website.
Q: What are your customer support hours? A: Our team is available Monday to Sunday, 9 AM – 9 PM.
Promotions & Discounts
Q: How can I use a discount code? A: Enter your promo code at checkout in the “Discount Code” field before completing your payment.
Q: Can I use more than one discount code on a single order? A: Only one promo code can be used per order.
Thank you for shopping with Zeenat-e-Nisa — where elegance meets confidence!
Nationwide Delivery
Enjoy nationwide delivery for just Rs.149 on all orders. Get FREE delivery on purchases above Rs.2500 — simply apply the code FreeShip2500 at checkout.
Satisfied or refunded
We offer a 48 hours refund guarantee on any wrong or damaged product
